We collect information two ways: Information we get from your use of the website, and information you provide to us directly. Information we get from your use of the website is primarily non-personally-identifying information of the sort that web browsers, servers, and services like Google Analytics* typically make available, such as the browser type, language preference, referring site, and the time of each visit. Other non-identifying information that we might have access to includes how you use the service (e.g., search queries), your approximate location, cookies, etc. We collect this non-personally identifying information in order to better understand how visitors use the service and where possible, to improve their experience. For instance, we may monitor the most common content on the network to help identify spam. In some cases, we may publicly display information that is not personally identifying in the aggregate, (e.g., by publishing a report on trends in the usage of the network,) or may provide it to third parties. When you use the network, we also collect potentially personally identifying information in the form of Internet Protocol (IP) addresses. But we don’t use that information to identify you, and we handle and disclose these addresses in the same way we handle other potentially personally identifying information as described below. Information you provide to us directly. Certain visitors to the website choose to interact with it in ways that may require them to provide us with personally identifying information.
Making an enquiry, ordering a service or making a payment will collect personal data from you which we will use to contact you regarding the element you have contacted us for. We also collect details from emails sent to us. Any data send may be used for us to contact you regarding services we provide. Data provided directly to use is not used by any third party and is strictly for the use of Hosting Systems Ltd only.
All records containing personal or financial information are considered to be our property and are afforded confidential treatment at all times. We work hard to protect against the unauthorized access, use, alteration or destruction of personal or financial information. All such electronic information is stored on restricted database servers, and is generally kept until such time as you may ask us to edit or delete it, as described below. We only disclose such information to our employees that need to know that information in order to process it for us or to provide other services.
Basic customer data is held permanently on our system, unless it is requested to be removed. Removal requested can be emailed to firstname.lastname@example.org.
We endeavour to ensure that all our customers are happy and satisfied with the service we provide. Should be fail to do this, you should telephone, email or live chat about your concerns. If you wish to then make a formal complaint in writing, please send to Data Protection Officer on email@example.com or at the address below. All complaints will be responded to within 1 working day. If you are still unsatisfied with how we manage your data, you can complain to ICO https://ico.org.uk.
If you have any questions about this policy or our site in general, please contact us at firstname.lastname@example.org
Our Data Protection Officer is Juliet Moran.
Written Inquiries can be sent to:
Hosting Systems Ltd
Trentham Bussiness Qtr
Stoke on Trent
UK Support & UK Data Storage in ISO Datacentre
Our fantastically friendly support team are based in the UK in Stoke-on-Trent, Staffordshire.
Why not live chat now to a member of the team and find out how we can help you transition your business to the cloud.