IT Support

System Status: OK

Remote Hands Support

If you have been request to visit this page for remote support, please click on the relevant button below and follow the instructions given to you over the telephone.


Our staff are alternating between home and office working to ensure business continuity and can be contacted in the usual way by calling our main number 01782 608608 or emailing Our priority is to ensure all our servers stay up and running and will endeavour to do our best to achieve this. The datacentre has it's own lock down process, which may affect our ability to visit the datacentre. If this causes us any issues, please call the office and listen to any messages on the support line. Our business continuity plan and other information is available here

Support Articles & Settings

Need Help? We have a range of support documents, help sheets and settings information to solve you issues, please check the articles below:

How do I setup my Email on my PC, Mac, Tablet or Phone?

When sending email using POP email, I get a '550 not a gateway error'

Where do I login to see my spam and release it?

I want to use SPF records, what do I add for Hosting Systems

How to I setup a holiday message for my email?

I upgraded to Windows 10, now I can't send email

I'm away from the office, can I view my emails?

How do I forward email as an attachment?

My Outlook suddenly stopped sending or receiving email

I have problems forwarding email between Hosting Systems email and my Gmail, Yahoo, or Microsoft account

I have received an email or phone call that I am not sure about.

What should my ADSL router settings be?

My internet connection has gone down!

What tag do I transfer a domain name to?

What should I set my nameservers too?

dot net doesn't seem to work on my website

I need some specific permissions, how do I set them?

How do I connect to an access database

My Wordpress website is running slow

What port do I need to use to connect to my database?

Where do I login to my website statistics

How do I connect to the MySQL database?

Having issues FTPing to a windows server

What mailserver do I use for my web form?

More about us

Next Step

Give us a call on 01782 608608 to order or answer any questions you might have. We look forward to hearing from you.

Established in 2001

20 years of cloud expertise and knowledge

UK Based

UK Support & UK Data Storage in ISO Datacentre

Our Promises

We promise never to bamboozle you with technical language you don't understand.

Direct Debit
Ombudsman Services

Support for your business from the centre of the UK!

Our fantastically friendly support team are based in the UK in Stoke-on-Trent, Staffordshire.

Why not live chat now to a member of the team and find out how we can help you transition your business to the cloud.

Staffordshire UK