This page lists common scam emails and phone calls we learn about, newer ones will be added as we encounter them. If you get emails or calls like these, you should ignore them.
It's quite common for packages from abroad to be held at customs until charges are paid on it, however they will usually put a "Fee to pay" postcard through your letter box. There are fake text messages that appear to come from the Royal Mail, but they will link you to a fake Royal Mail website that tricks you into disclosing your credit card information. If you are expecting a package from abroad, go to the Royal Mail website directly and check if you have a fee: http://royalmail.com/fee2pay
This email comes from a person identifying herself as Mel or Melanie, claiming that you have infringed on her copyright and stole her images. It contains a link a file on Google storage which supposedly contains proof. The file link contains a virus and this email should be ignored.
This is a robocall that comes from UK mobile numbers which will ask you to press 1 to be connected to an officer. They will attempt to get you to disclose personal information and send them money. This is fake. If you have broken the law they don't suspend your National Insurance, and they don't call you on the phone to ask you about it.
This is another scam. If you play along (which we don't recommend) you will be connected to someone who wants you to send them money via Western Union, or even an iTunes gift card. You will be told the police are on their way to arrest you and that you must make payment immediately. This is to create a sense of urgency so that you don't stop and think straight. Just hang up. If the police are on their way to arrest you, nobody would call you and tell you that, and HMRC does not accept payment in the form of iTunes gift cards.
The person calling is not from Microsoft. He just wants to trick you into letting him remote control your computer. Afterwards, he will scam you into buying fake security software, or encrypt your harddrive and hold your data for ransom.
He probably just gave you a random string of letter and numbers. Even if he did manage to get some information about your PC from some infected website you visited, it doesn't prove anything about who he is. Microsoft do not call you out of the blue, even if your PC is infected or hacked. If you want support from Microsoft you have to call them.
These emails did not come from the person they claim to be. Also, people like Jeff Bezos didn't get rich by sending their money to random email addresses on the internet. Although Bill Gates has been feeling more philanthropic in later life, he does his good deeds through his foundation and vaccination programs, not you.
He won't. There is no way for anyone to see how many email addresses their email gets forwarded to anyway. By forwarding emails like these you are just taking part in a chain letter. Be suspicious of any email that promises rewards for forwarding it on to others.
This is to make you panic and think someone else has accessed your Apple account. There will be a link in the email to check your account - this will take you to a fake iTunes site. By logging into it you have now given the scammer your iTunes password and now somebody really does have access to your Apple account. If you want to check your Apple account, instead open up a web browser and go to www.apple.com and login there.
This is likely fake. Banks should not be asking you to confirm your details by email. If they do then they are a bad bank and you should complain and/or switch to another bank. Do not click links in emails that appear to come from your bank. If you need to check your bank balance and recent transactions, use the app on your phone, or however you usually check your bank account.
This is tricky because Microsoft platforms like Sharepoint actually can send messages like this. However there are a lot of fake messages that link you to fake Microsoft sites. Be suspicious of any emails you receive from people you don't know that ask you to login to your Microsoft account after clicking a link. If it is someone you know, contact them and confirm that they sent you the document.
Account suspensions are a real thing, but most emails like this are fake. If in doubt, go to the website / app in question and attempt to login there, do not click the link in the email, as it will probably take you to a fake site.
This is fake, nobody has accessed your computer. An identical email was sent to a million other email addresses, they are just hoping one person in a million falls for it.
He did not. He faked the "from" address of the email, in the same way that you can send a paper letter to someone and write a fake return address on the envelope.
The warning is fake. Websites can't determine if your PC has a virus or is compromised by hackers. If you did call the number listed you would be manipulated into giving a person access to your computer where they would sell you fake services to "fix" the problem.
I am sure you know that this is a scam. However, there are many variants of it. Basically be very suspicious of anyone promising a large sum of money in return for a little bit up-front "to release the funds" etc. A related technique is to claim to have exclusive access to some valuable goods (diamonds, gold etc) for sale way below market value. You send them the money, and get nothing in return.
We can't possibly list every known scam here. However there are certain themes / techniques that crop up often and if you learn to spot them, you can avoid future scams.
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